Kriya Refund & Cancellation Policy
What you pay, how to stop paying, and when you get money back. Kriya has a genuinely usable free tier precisely so you can decide before you spend anything.
Effective: 26 July 2026 Last updated: 26 July 2026
1. What things cost
| Plan | Price | Includes |
|---|---|---|
| Free | ₹0 forever | The full offline keyboard, all languages, plus 10 AI actions per day |
| Premium monthly | ₹99 / month | 1,000 AI actions per month, no daily cap, connected apps, premium themes |
| Premium yearly | ₹999 / year | The same, at roughly two months free |
Prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise at checkout.
Try before you pay. Every feature — the agent, the Skill Builder, the Hub — is usable on the free tier inside the daily quota. There is no feature you can only discover after paying, which is the honest way to sell a subscription.
2. Auto-renewal
Subscriptions renew automatically at the end of each period until you cancel — monthly plans every month, yearly plans every year, at the price you originally agreed. You'll be charged through the same channel you bought with (Google Play, or a UPI Autopay / card mandate via Cashfree). If we ever change the price, we'll notify you in advance and you can cancel before it applies.
3. How to cancel
You can cancel at any time, with no cancellation fee and no phone call to make. Cancelling stops future charges; your Premium access continues until the end of the period you already paid for.
Bought through Google Play
Play Store → your profile picture → Payments & subscriptions → Subscriptions → Kriya → Cancel subscription.
Bought through Cashfree (UPI / card)
In the Kriya app: Profile → Your Plan → Manage subscription. Or revoke the mandate in your UPI app (PhonePe / Google Pay / Paytm → Autopay or Mandates) or your bank's standing-instruction screen. Or just email us and we'll cancel it for you.
4. When we refund
✅ We refund, in full
- Accidental or duplicate charge — charged twice, or charged after you cancelled. Always refunded, no questions.
- You were billed but Premium never activated — and we can't fix it promptly.
- Within 7 days of a first purchase, if the service didn't work for you — a genuine technical problem we couldn't resolve. Email us within 7 days of the charge.
- A prolonged outage that was our fault — we'll extend your subscription or refund that period, your choice.
- We reduced what your paid plan includes, or terminated an account that hadn't broken the Terms — pro-rata refund of the unused period.
❌ We generally don't refund
- An unused period after you simply change your mind mid-term — cancel, and you keep access until the period ends.
- Yearly plans after the first 7 days, other than the cases listed above.
- Charges caused by not cancelling. Auto-renewal is disclosed here, at checkout, and in the app. Do check the date if you're on the fence.
- Accounts terminated for abuse under §5 of the Terms.
- Dissatisfaction with AI output quality alone — the free tier exists so you can judge that before paying. That said, tell us what went wrong; if it's a real defect we'll usually make it right.
Where this policy and a statutory consumer right conflict, the statutory right wins. Nothing here limits your rights under the Consumer Protection Act, 2019.
5. How to request a refund
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Email us within 7 days of the charge
harshadsalunke2002@gmail.com, subject line "Refund request", from your registered email address.
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Include the details
Your registered email, the transaction ID or order ID, the date and amount, the payment channel (Google Play or Cashfree), and one line on what went wrong.
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We reply within 3 business days
Approved or declined, with the reason. If it's declined we'll tell you exactly why, and what would change the answer.
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Money reaches you in 5–7 business days
Refunds go back to the original payment method — we cannot send it anywhere else. Your bank may take a few extra days to display it.
Bought through Google Play? Google handles those refunds directly under its own policy, and the fastest route is Google Play's refund request page (Play refunds are usually automatic within 48 hours of purchase). If Google declines and you believe the refund is due under this policy, email us and we'll take it up.
6. If a renewal payment fails
Your subscription enters a short grace period — Premium keeps working while the payment provider retries, and the app shows a banner. If it keeps failing, the subscription is paused and your account returns to the free tier: the full keyboard plus 10 AI actions a day. You never lose the keyboard, and you never lose your skills or history. Fix the payment method and Premium resumes.
7. Deleting your account while subscribed
Cancel the subscription first, then delete the account. The payment mandate lives with Google Play or Cashfree, not inside our app, so deleting your Kriya account does not by itself stop a recurring charge. Steps for both are in §3 above and on the Delete account page. Deleting an account does not automatically entitle you to a refund of the current period.
8. Contact
- 👤Billing contactHarshad Salunke
- ✉️Emailharshadsalunke2002@gmail.com
- 📱Call / WhatsApp+91 93599 78498
- ⏱️Response timeWithin 3 business days